All sales are final
Every order is printed to order, with your brand text and your numbering on it. Once an order is submitted it cannot be changed or cancelled — and if the print is wrong or the parcel goes missing, we still make it right.
This is our policy for every order placed through this builder.
All sales are final
Every order is printed to order. You pick the design, you supply the brand text and the artwork, and you tell us the numbering — so the moment an order is submitted we are printing a run that carries your name and your numbers on it. It cannot go back on a shelf and it cannot be sold to anyone else.
Once an order is submitted it is final. We cannot change the artwork, the design, the brand text, the numbering, the quantity, the material or the shipping address, and we cannot cancel it. Production starts straight away — often within minutes — which is why there is no window in between.
Check the order before you submit it. It is all on screen in the builder: the design, your brand text, your first number, the seal count, and the address at checkout.
What we still make right
Final sale means we will not undo a decision you made. It does not mean you are stuck with a bad print.
We fix these at our cost:
- Misprinted, damaged or defective seals — wrong colour, wrong text, wrong numbers, a bad cut, adhesive that will not hold.
- We printed it wrong. If what arrived does not match what your order said, that is on us.
- Damaged in transit.
- Lost in transit — tracking stalls, or the parcel never arrives.
Contact us through the contact form within 14 days of delivery. For a print or damage problem, send photos of the seals; that is usually all we need. We reprint and reship the affected seals free, and you send nothing back. If a reprint is not the right answer, we refund instead.
A reprint carries the same numbers as the order it replaces. They are your numbers and you have already written them down.
Wrong address
The address you enter at checkout is the address we ship to, and it cannot be changed after you submit. If a parcel comes back to us because the address was wrong, we will reship it and you cover the postage.
What is not a defect
Holographic foil shifts colour with the light, so a photo of a seal will never match the seal in your hand, and screen colour is not print colour. Low-resolution artwork prints soft — the builder warns you before you buy and you tick to confirm it. None of these are print faults and none of them are grounds for a reprint.
Content we will not print
If an order contains artwork or text we believe infringes someone else’s rights or is unlawful, we will not print it. We cancel it and refund you in full.